FAQs
Your questions, answered.
20 articles
Why is my video playback buffering?Videos a little slow? Check for debug tips.
Does LemonadeLXP Support 'Pseudonymized Data'?Important information for EU customers
FAQs & Troubleshooting (Admin)
Admin guides for troubleshooting and getting things done.
FAQ - Admin Access IssuesIf the admin portal isn't acting the way you expected, we may already have some answers.
FAQ - Clearing up CertificationsBreaking down the finer details of Certifications
FAQ - Colleagues and RankingsFrequently asked questions about colleagues and rankings!
FAQ - Course CreationFrequently asked questions about creating Courses
FAQ - Demo Game IssuesIf the Demo game is giving you problems, the solution may be found here!
FAQ - Missing RewardsWhere did your Happy Clients go? Let's find out together!
FAQ - Playing GamesFrequently asked questions about Steps and Courses!
FAQ - Saving and Publishing CoursesCommon issues when saving and publishing courses!
FAQ - Saving ProblemsUnable to save? Let's figure it out
FAQ for the LemonadeLXP Referral Program
LemonadeLXP Metrics of SuccessHow to measure the success of your training using analytics and more
Requesting FeaturesMaking LemonadeLXP incredible together!
Forgot your password? Here's how to reset it and regain access—no screaming required.How to reset your password and regain access to your LemonadeLXP
Browser Help & Troubleshooting
Get the best experience with LemonadeLXP, Digital Academy, and InsightAI by using supported browsers.
Supported Browsers, Zoom Gremlins & Accessibility NotesSupported browsers, screen reader compatibility, and tips to avoid display issues in LemonadeLXP and Digital Academy.
How to Clear the Firefox Browser CacheStep-by-step instructions for clearing your Firefox cache
How to Clear the Chrome Browser CacheStep-by-step instructions for clearing your Chrome cache
How to Clear the Edge Browser CacheStep-by-step instructions for clearing your Edge cache
How to Clear the Safari Browser CacheStep-by-step instructions for clearing your Safari cache