Measuring the success of your training program starts well before any employee learning.
By making use of the Kirkpatrick Pyramid Model*, the following article will walk you through key milestones that where designed to enable you to create a successful training program.
This model is a multistep evaluation, first looking at your training's objectives, how well training is received by learners, how much participants learn, how the training affects learner behaviour, and finally examining the overall results and efficacy of the training.
Kirkpatrick Level | How to Measure It |
1. Objectives |
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2. Reaction |
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3. Learning |
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4. Behaviour |
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5. Results |
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About the Table
Level 1 - Objectives
You picked LemonadeLXP for a reason, and whatever that reason may be it can be measured! It's important to ask yourself the following:
1. What are we trying to achieve?
2. How are we going to know if we've achieved our goal? (i.e., How can we measure our success?)
Make sure to come up with measurable goals, quantitative or qualitative. The following steps may help shed some light on ways to measure these goals.
If you're not collecting data already, start as soon as possible. The more data you can gather, the more accurate and robust your training evaluations can be. If you have a Customer Relationship Management software (CRM), this is a great place to gather data.
Level 2 - Reaction
By now, you've released LemonadeLXP to your learners, and it's time to see what they think about it! If learners aren't receiving the new initiative well then something may need to change in order to reach your goals.
A few ways to measure learner's reactions to LemonadeLXP are:
Surveys - Ask learners to rate their experience. Check to see if they have a good understanding of how to use the platform. Ask them if they prefer this training to past training platforms.
Lemonade Analytics - Look at the stats! The admin section of your Lemonade has lots of ways to measure learner engagement (days played, time played, questions answered).
Level 3 - Learning
Of course you'll want to be looking at whether or not participants are actually learning using this platform! Use Lemonade's analytics to measure learner performance.
We have plenty of articles to help you understand and interpret your analytics.
Level 4 - Behaviour
After training, your learners may have a wealth of information, but how can you tell if it’s being applied?
Look back at your measurable goals and gather the data
Now is when you can start collecting any "post-training" data, to see if your training has had a positive effect!
Using a CRM is an easy way to incorporate data collection into everyday work. For example, staff can use your CRM to log every referral or opportunity!
Note: To get your employees to start logging referrals and opportunities, create a course in Lemonade to teach them everything they need to know!
Level 5 - Results
Now it's time to see if the training was all worth it in the end. What kind of benefits has your organization experienced as a result of the training?
When looking at the results of your training program, look back at you overarching SMART goals and some of your key performance indicators (KPIs)!
Let's use digital adoption as our goal again. Take a look at your digital adoption rates. Is there a difference between since before you started this new training initiative? Are you branches experiencing less traffic for simple transactions? How you measure digital adoption is up to you.
In regards to KPIs, maybe customer satisfaction and retention is what you've been hoping to increase. Have a look at customer satisfactions scores and how they have changed over the course of this new initiative.
*We understand that the Kirkpatrick Model is often displayed as a 4 step evaluation. We see Objectives as being a key component to any training analysis or evaluation and have included to be the first step.