Skip to main content

FAQ - Clearing up Certifications

Breaking down the finer details of Certifications

Updated over 10 months ago

Here are some common questions (and solutions) on Certifications!

"If the same Step is added to multiple Courses/Certifications, will the Step be marked as complete in all Courses/Certifications if it's completed in just one?"

Completing one Step does not affect any “duplicates" of that Step.

Each time the same Step is included in a different Course, it’s treated as a new/separate Step. That means each Step duplicate:

  • will store its own grade

  • can have a different affiliated Business Owner

  • will show as a unique entry in the learner’s “My Progress” section of their profile (see example below)

"If the same Step is added to multiple Courses/Certifications, will the Step be marked as complete in all Courses/Certifications if it's completed in just one?" --OR-- "If a Step is added to a Course, and a learner has already earned a Certification because of Course completion, does the Certification drop? Or do we have to wait for Certification renewal?"

Updates to a Certification’s included Courses/Steps will only affect the learner when their Certification:

  • has yet to be completed

  • needs to be renewed

Should a learner have already completed a Certification before any changes made:

  • their Certification status will continue to show as complete

  • they won’t be required to immediately play through the newly added materials to “update” their Certification status

"If a learner is removed from a Group, and a Certification is tied to the Group, does it take away any Certifications earned?" --OR-- "When a Certification is retired/deleted from LemonadeLXP, does it disappear from a learner's earned Certifications list?"

Once a Certification is earned, it stays with the learner regardless of any changes made!

That means if you remove a learner from a Certification's affiliated Group or completely disable/remove the Certification from LemonadeLXP altogether, any learner who earned that Certification will continue to have it listed on their Profile Page.

Did this answer your question?