Teller Compliance Training Matrix by Topic

This table outlines all training steps required or recommended for Tellers, organised by topic and priority.

Anti-Money Laundering (AML)

Training Priority	Course / Step Titles
Must Know	Anti-Money Laundering (AML) 101 ~20 mins Resource: What is Anti-Money Laundering AML Defined AML Rules and Regulations Resource: The Three Stages of Money Laundering Stage 1: Placement Mastery Test: AML
Nice to Know	Anti-Money Laundering (AML) 102 ~12 mins Resource: The Three Stages of Money Laundering Stage 2: Layering Stage 3: Integration The Lowdown on Money Laundering Mastery Test: Foundations of AML 102

Training Priority	Course / Step Titles
Must Know	The Essentials of the Bank Secrecy Act ~15 mins Resource: Currency Transaction Report The Ins and Outs of Currency Transaction Reporting Resource: Suspicious Activity Report The Ins and Outs of Suspicious Activity Reporting Mastery Test: Bank Secrecy Act 102
Nice to Know	The Bank Secrecy Act: Reporting ~12 mins Resource: Foreign Bank Account Report FBAR: What Needs and Doesn't Need to Be Reported Resource: Other Reports Other Reporting Requirements Bank Secrecy Act 102 The History, Scope, and Mission of the BSA ~22 mins Resource: Background and History of the BSA Background of the BSA The BSA’s History Resource: FinCEN FinCEN's Scope and Mission FinCEN’s Duties FinCEN’s Role as an FIU Mastery Test: Bank Secrecy Act 101

Training Priority	Course / Step Titles
Must Know	Office of Foreign Assets Control (OFAC): Identifying Red Flags ~28 mins Resource: Identifying Red Flags and Transactions Identifying Red Flags Red Flags: Transactions 1 Red Flags: Transactions 2 Resource: Other Transactions and Customer Accounts Red Flags: Other Transactions Red Flags: Customer Accounts Red Flags: Nature of Business, Origination of Funds, and Clients Mastery Test: Identifying Red Flags
Nice to Know	Office of Foreign Assets Control (OFAC): Overview ~28 mins Resource: OFAC Overview of OFAC Specially Designated Nationals and Responsibilities and Obligations Specially Designated Nationals Responsibilities and Obligations Resource: OFAC Authority The Ins and Outs of OFAC's Authority OFAC's Settlement With Standard Chartered Bank Mastery Test: OFAC

Training Priority	Course / Step Titles
Must Know	Fair Lending Overview and Discrimination Definitions ~22 mins Resource: Fair Lending Overview Fair Lending Overview Resource: Fair Lending Discrimination Definitions Illegal Discrimination Overt Discrimination Disparate Illegal Discrimination Disparate Impact Discrimination Mastery Test: Fair Lending Overview and Discrimination Definitions
Nice to Know	Establishing a Fair Lending Program ~20 mins Resource: Establishing a Fair Lending Program Factors Lenders May Consider Fair Lending Program Requirements Preventing the Occurrence of Fair Lending Violations Fair Lending Risk Factors Fostering Fair Lending with Customers Mastery Test: Establishing a Fair Lending Program Predatory Lending and Redlining ~18 mins Resource: Predatory Lending and Redlining What is Predatory Lending How Predatory Lending Works What is Redlining How Redlining Works Mastery Test: Predatory Lending and Redlining

Training Priority	Step Titles
Must Know	Gramm-Leach-Bliley Act (GLBA) / Consumer Privacy 101 ~12 mins Resource: GLBA, CCPA and Consumer Privacy Privacy Overview Key Privacy Regulations Mastery Test: Privacy: GLBA, CCPA and Consumer Privacy
Nice to Know	Gramm-Leach-Bliley Act (GLBA) / Consumer Privacy 102 ~18 mins Resource: GLBA, CCPA and Consumer Privacy Historical Context of Privacy Regulations Implementing Privacy Best Practices Challenges in Privacy Management Mastery Test: Privacy: GLBA, CCPA and Consumer Privacy

Training Priority

Step Titles

Must Know

Deposit Compliance, Regulation D, and Regulation DD

~28 mins

Resource: Overview of Regulations and Deposit Compliance Requirements

Mastery Test: Deposit Compliance Overview, Regulation D, and Regulation DD

Regulation CC: Availability of Funds and Collection of Checks Act

~18 mins

Mastery Test: Regulation CC: Availability of Funds and Collection of Checks

Regulation E: Electronic Fund Transfers and Garnishment Rule

~22 mins

Resource: Garnishment Rule

Mastery Test: Regulation E and Garnishment Rule

Training Priority	Step Titles
Must Know	Cybersecurity: Computer Security Basics 101 ~22 mins Resource: Cybersecurity Cybersecurity Overview Key Cybersecurity Regulations The Evolution of Cybersecurity in Financial Institutions Implementing Cybersecurity Best Practices Challenges in Cybersecurity Management Mastery Test: Cybersecurity
Nice to Know	Cybersecurity: Computer Security Basics Case Studies ~8 mins Resource: Cybersecurity Case Studies Cybersecurity Case Studies Mastery Test: Cybersecurity Case Studies

Training Priority	Step Titles
Nice to Know	US Regulators 101 ~16 mins Resource: FinCEN FinCEN's Scope and Mission FinCEN’s Duties FinCEN’s Role as an FIU Mastery Test: U.S. Regulators 101

Training Priority	Step Titles
Must Know	Code of Ethics ~TBD Resource: Introduction and Core Principles What Is a Code of Ethics Resource: Why Ethical Culture Matters, Common Ethical Challenges, and Ethical Conduct in Customer Interactions Why Ethical Culture Matters Common Ethical Challenges Ethical Conduct in Customer Interactions Mastery Test: Code of Ethics
Nice to Know	Conflicts of Interest ~12 mins Resource: Ethical Grey Areas Ethical Grey Areas Resource: Regulatory Framework, Impacts, and Best Practices for Managing Conflicts of Interest Regulatory Framework for Managing Conflicts of Interest Mastery Test: Conflicts of Interest