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Teller Compliance Training Matrix by Topic

Updated yesterday

This table outlines all training steps required or recommended for Tellers, organized by topic and priority.

🏦 Teller – Anti-Money Laundering (AML)

Topic	Training Priority	Step Titles
Anti-Money Laundering (AML)	Must Know	Resource: What is Anti-Money Laundering AML Defined AML Rules and Regulations Resource: The Three Stages of Money Laundering Stage 1: Placement Mastery Test: AML
	Nice to Know	Stage 2: Layering Stage 3: Integration The Lowdown on Money Laundering

🏦 Teller – Bank Secrecy Act (BSA)

Topic	Training Priority	Step Titles
Bank Secrecy Act (BSA)	Must Know	Resource: Currency Transaction Report The Ins and Outs of Currency Transaction Reporting Resource: Suspicious Activity Report The Ins and Outs of Suspicious Activity Reporting Mastery Test: Bank Secrecy Act 102
	Nice to Know	Resource: Foreign Bank Account Report FBAR: What Needs and Doesn't Need to Be Reported Other Reports Other Reporting Requirements Resource: Background and History of the BSA Background of the BSA The BSA’s History Resource: FinCEN FinCEN's Scope and Mission FinCEN’s Duties FinCEN’s Role as an FIU Mastery Test: Bank Secrecy Act 101

🏦 Teller – Office of Foreign Assets Control (OFAC)

Topic	Training Priority	Step Titles
Office of Foreign Assets Control (OFAC)	Must Know	Resource: Identifying Red Flags and Transactions Identifying Red Flags Red Flags: Transactions 1 Red Flags: Transactions 2 Resource: Other Transactions and Customer Accounts Red Flags: Other Transactions Red Flags: Customer Accounts Red Flags: Nature of Business, Origination of Funds, and Clients Mastery Test: Identifying Red Flags
	Nice to Know	Resource: OFAC Overview of OFAC Specially Designated Nationals and Responsibilities and Obligations Specially Designated Nationals Responsibilities and Obligations Resource: OFAC Authority The Ins and Outs of OFAC's Authority OFAC's Settlement With Standard Chartered Bank Mastery Test: OFAC

🏦 Teller – Fair Lending

🏦 Teller – Gramm-Leach-Bliley Act (GLBA) / Consumer Privacy

Topic	Training Priority	Step Titles
Gramm-Leach-Bliley Act (GLBA) / Consumer Privacy	Must Know	Resource: GLBA, CCPA and Consumer Privacy Privacy Overview Key Privacy Regulations
	Nice to Know	Historical Context of Privacy Regulations Implementing Privacy Best Practices Challenges in Privacy Management Mastery Test: Privacy: GLBA, CCPA and Consumer Privacy

🏦 Teller – Deposit Compliance (Reg D, Reg DD, Reg CC, Reg E)

Topic	Training Priority	Step Titles
Deposit Compliance (Reg D, Reg DD, Reg CC, Reg E)	Must Know	Deposit Compliance Overview Overview of Relevant Regulations Resource: Regulation D Regulation D: Scope and Implementation Regulation D: Covered Deposits and Liabilities Regulation D: Reserve Requirements Resource: Regulation DD Regulation DD: Scope and Purpose Regulation DD: Truth in Savings Act Resource: Regulation CC: Availability of Funds and Collection of Checks Regulation CC: Scope and Purpose Regulation CC: Next-Day Availability Deposits Regulation CC: Requirements for Financial Institutions Check 21 Resource: Regulation E: Electronic Fund Transfers Regulation E: Scope and Purpose Regulation E: Covered EFT Types Garnishment Rule: Part 1 Garnishment Rule: Part 2
	Nice to Know	Resource: Overview of Regulations and Deposit Compliance Requirements Resource: Collection of Checks Mastery Test: Deposit Compliance, Regulation D, and Regulation DD Mastery Test: Regulation CC: Availability of Funds and Collection of Checks Act Mastery Test: Regulation E and Garnishment Rule

🏦 Teller – Cybersecurity

Topic	Training Priority	Step Titles
Cybersecurity	Must Know	Resource: Cybersecurity Cybersecurity Overview Key Cybersecurity Regulations The Evolution of Cybersecurity in Financial Institutions Implementing Cybersecurity Best Practices Challenges in Cybersecurity Management
	Nice to Know	Cybersecurity Case Studies Mastery Test: Cybersecurity

🏦 Teller – U.S. Regulators

Topic	Training Priority	Step Titles
U.S. Regulators	Nice to Know	Resource: FinCEN FinCEN's Scope and Mission FinCEN’s Duties FinCEN’s Role as an FIU

🏦 Teller – Code of Ethics

Topic	Training Priority	Step Titles
Code of Ethics	Must Know	Resource: Overview and Types of Conflicts of Interest What Is a Code of Ethics Why Ethical Culture Matters Common Ethical Challenges Ethical Conduct in Customer Interactions
	Nice to Know	Ethical Grey Areas Regulatory Framework for Managing Conflicts of Interest Mastery Test: Code of Ethics

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