📘 Introduction to Deposit Compliance: Regulation D and DD
Step Type: Video
What learners will learn:
Learners will understand how deposit compliance protects customers and financial institutions, with a focus on Regulation D and Regulation DD requirements. They’ll learn how to explain withdrawal limits, reserve requirements, and disclosure rules clearly and confidently during customer interactions.
Step Description:
This course introduces the principles of deposit compliance and the key consumer protection laws that ensure fairness and transparency in banking. It explains the role of the FDIC in overseeing deposit regulations and explores how Regulation D governs reserve requirements, covered deposits, and savings withdrawal limits. It then dives into Regulation DD, which enforces the Truth in Savings Act, focusing on clear rate, fee, and balance disclosures that help customers understand account terms and costs.
📘Explaining Withdrawal Limits Under Regulation D
Step Type: Text
What learners will learn: How to explain Reg D restrictions to customers in plain language.
Step Description: Guides tellers in explaining savings withdrawal/transfer rules and escalation if limits are exceeded.
Summary of Content: Teller scripts, withdrawal limits, exceptions, escalation.
Key Topics Covered:
Reg D withdrawal rules
Teller communication role
Escalation of repeat violations
📘 Delivering Truth in Savings Disclosures (Reg DD)
Step Type: MultiChoice
What learners will learn: How to deliver APY, fee, and balance disclosures at account opening.
Step Description: Explains timing and accuracy of disclosures and teller conversation tips.
Summary of Content: Disclosure timing, APY/fees, customer Q&A handling.
Key Topics Covered:
Reg DD disclosure rules
APY and fees
Teller communication best practices
📘 Explaining Funds Availability to Customers (Reg CC)
Step Type: Scenario
What learners will learn: How to explain availability timelines and holds to customers.
Step Description: Roleplay-style training where tellers practice explaining next-day vs. exception holds.
Summary of Content: Disclosure delivery, holds explanation, customer Q&A.
Key Topics Covered:
Next-day availability deposits
Exception hold rules
Teller communication and documentation
📘 Handling EFT Error Resolution Requests (Reg E)
Step Type: Text
What learners will learn: Teller role in error reporting.
Step Description: Guides tellers through Reg E error timelines and documentation.
Summary of Content: Steps for receiving complaints, documentation, escalation.
Key Topics Covered:
Error resolution timing
Required teller actions
Customer communication
📘 Identifying Protected Federal Benefits (Garnishment Rule)
Step Type: MultiChoice
What learners will learn: How to recognize federally protected funds.
Step Description: Explains how tellers identify Social Security, SSI, and veterans’ benefits as exempt.
Summary of Content: Protected vs. non-protected funds; teller escalation.
Key Topics Covered:
Federal benefit protections
Teller recognition of ACH identifiers
Escalation for garnishment orders