Surveys are a great way to gain insight into learner experience. You can use surveys to better understand:
How learners are enjoying the new platform
How it compares to previous training experiences
If your learners feel as though they're actually learning
What changes could be made to improve the experience
This article aims to provide a few tips and tricks to ensure a smooth, valid, and reliable data collection with your learner surveys.
Creating a Survey for Your Learners
We know that creating a survey can be a pain. If you'd like to have us create a survey for your learners, please reach out to your client services representative and we'd be happy to help!
If you wish to create your own, we've created some sample questions to help you along the way.
Increase Survey Engagement
Looking to boost your response rate? Integrate your survey into LemonadeLXP! Include a Connection Code within your survey and reward learners with "clients" in your Booster game.
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To create a connection code, you'll need to create a Human step and set the connection type to "Group meeting, using a Connection Code". You can then create a Connection Code and hide in within your survey! This way, anyone that completes your survey can be rewarded within LemonadeLXP.
Creating a Survey to Measure Impact
Beyond just learner enjoyment, you want your learners to feel as though they are actually getting something from this training. In order to measure your training's impact (as perceived by learners) it's important to gather information from before and after training. This means polling your learners on at least two separate occasions.
Below is a proposed schedule to measure the perceived impact of your training.
Survey Number | Purpose/What is Covered |
Survey 1 1-4 weeks before launch | Assess learners' current perception of skill or ability (i.e., whatever the training is supposed to be improving). Creates a baseline to compare future responses to. Example: "On a scale of 1-5, how confident do you feel recommending digital products to customers?" |
Survey 2 Towards end of pilot or after sufficient learner engagement | Provides insight on the effects of training. Should include many of the same questions as Survey 1. Example: "On a scale of 1-5, how confident do you feel recommending digital products to customers?"
If the learner scores this higher, the training has increased their confidence!
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Survey Tips and Tricks
Think about your goals
Think about what it is you're trying to learn about your users!
Consider data analysis
Think about how you will be analyzing these results! You should try and outline this process before you go out and start collecting data.
Don't make your survey too long
We know it can be tempting to gather as much information as possible, but long surveys can have poorer response rates and learners may try and race through it.
Aim for 2 minutes or less.
Make it as anonymous as possible
When learners feel as though management will be looking at "who said what", honesty and answer reliability decreases.
It's ok to as learners which teams or groups they are a part of, but try and keep individual identification out of it.
Be wary of open-ended answers
Mining through open-ended responses takes a lot more time than preset answers! Try and limit the use of open-ended/long text style Q/A.
Don't use leading questions
Don't put words in peoples mouths. Instead of asking "How great is this amazing new training platform?", ask "How are you enjoying this new training platform?".