You've got your launch plan and communication strategy in place, and now you're looking for a way to gather some learner feedback!
While LLXP doesn't yet support a Survey Step, we suggest you link to any third party survey tool via a Link step. Don't have one? No problem! We can work with you to create a survey using one of ours — here is a sample. Please contact your CSM for details!
If you do have your own survey tool, here are some templated questions to help you along your way that we've found to be effective when polling user experience with LemonadeLXP.
Sample Questions
Q. Did you learn something that you didn't know prior to taking this training?
Q. On a scale of 1 to 5, how easy was it to learn to use and navigate this training platform? (1 being very difficult - 5 being very easy)
Q. Do you feel this training platform could be expanded to other products and services across the bank/credit union?
Q. On a scale of 1 to 5, how does this training platform compare to our previous training platforms and experiences? (1 being much worse than previous platform - 5 being much better)
Q. On a scale of 1 to 5, how did you enjoy this type of learning experience?
Q. On a scale of 1 to 5, how did the training prepare you to comfortably discuss products and services with customers?
Q. Are you more comfortable discussing products and services with customers than you were before the training?
Q. What aspects of the training did you enjoy? (select multiple)
Q. What aspects of the training were not enjoyable? (select multiple)
Q. Would you like to continue using this platform to refresh and learn new skills?
Q. Would you likely recommend this type of training to a colleague?
Q. What topics would you like to learn more about but haven’t seen courses over?
Closing Question - Do you have any additional comments?
Note: It's good to offer at least one open answer/long text style question to provide learners with a chance to voice any comments they might have. Feel free to make this an optional question. |
Sample Questions - Ask AI (InsightAI) feature
Q. How would you rate your overall experience using the Ask AI (InsightAI) feature?
Q. How easy was it for you to interact with the Ask AI feature to find information?
Q. What did you like most about using the Ask AI feature? (Please select all that apply)
Q. Were you able to find the information you were looking for using the Ask AI feature?
Q. How satisfied were you with the accuracy of the answers provided by Ask AI (InsightAI) feature?
Q. If you didn’t find what you needed, what topics were you trying to get help with?
Q. What improvements would you suggest to make the Ask AI (InsightAI) feature more useful to you?
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