Can't get into your LemonadeLXP? Things looking weird? You're in the right place. This guide will help you troubleshoot common access issues like a digital detective.
đ˘ Step 1: Check the LemonadeLXP Status Page
Before you rage-click your mouse, make sure it's not us, it's actually you.
Visit our Status Page to check if everything is working properly.
If thereâs an outage, weâll post it there front and center.
You can even subscribe to real-time updates by email, SMS, Slack, or RSS feedâbecause you're fancy like that.
đ Step 2: Browser Check-Up
LemonadeLXP loves modern browsers. Anything else, and things might break in weird, gremlin-like ways.
Use one of these:
Chrome (latest)
Edge (Chromium)
Firefox (latest)
Safari (for Mac users)
Things to do:
Clear your browser cache
Turn it off and back on again (yes, seriously)
Try Incognito/Private Mode
Donât use Internet Explorer. Itâs retired. Let it rest.
Need help clearing your cache? We have browser-specific tutorials in our Academy!
đ Step 3: Confirm Your Registration
Sometimes the problem is youâre not actually in yet:
Head to your companyâs LemonadeLXP URL
Try logging in
Not working? Hit âForgot passwordâ to reset
If you use Single Sign-On (SSO):
Make sure youâre logged into your work account
Use the SSO sign-in option (the one on the left)
đŹ Step 4: Check Your Email
If you're expecting a verification or registration email:
Wait 5 minutes (email is moody sometimes)
Check your spam folder
Make sure you entered your email correctly
Whitelist:
[email protected]
Also:
Open the confirmation email using the same browser you used to register
Bonus points if you use the same device, too!
đŚ What Comes Next?
Once youâre in, you may want Admin Access. Or you may be part of the onboarding or content creation crew.
Check out this guide: How to Get Admin Access to LemonadeLXP
Still stuck? Contact your administrator or your friendly CSM. Weâve got your back
.