👀 Step 1: Try Accessing the Admin Portal
If you’ve been given an admin URL (e.g., yourbank.lemonadelxp.com/admin):
Paste it into your browser.
If it works, congrats — you’re already admin. Go build amazing things.
If it doesn’t work, don’t panic. Keep reading.
🙋♀️ Step 2: Ask an Existing Super Admin
Access is permission-based. You’ll need an existing Super admin to:
Go into the Admin Panel
Click into Manage Users
Find your name or email
Toggle you to Admin status — but wait! There’s a little more to it. We believe in role-based access control, which means the super admin will need to specify exactly what you should be able to do in the system.
Not to worry — our LemonadeLXP University has a digital walkthrough that shows exactly how to do this step-by-step.
(Yes, it’s that easy. No, you can’t just promote yourself. We asked.)
🧠 Pro Tip
If you don’t know who the current admins are:
Ask your CSM, IT team, or the person who sent you the login info.
Still stuck? Ping our support team and we’ll help Sherlock this mystery.
👑 Want to Promote Other Admins?
To create new admins of your very own, you’ll need super admin access. If you don't see the option to assign admin rights to others:
Reach out to your Customer Success Manager (CSM)
Ask them to escalate your permissions to super admin
Once that’s done, you can build your own league of LemonadeLXP legends.
🔐 Final Note
Admins have superpowers, so be careful who you promote. But if you're reading this, you probably already know that.
Once you're in, check out our guides on content creation, user management, and reporting. The fun is just getting started!