With so many passwords to remember, it can be easy for a user to forget their own. Luckily, it’s an easy fix!
Users can request a password reset on their own (for administrators who are security-conscious, reset request settings can be customized), or an admin can start the process for them by following the steps below.
Find the User
Make sure you're logged in under /admin, then:
SELECT “LEARNERS” at the top of the page
SELECT “Enrollment” underneath
A list of current users will pop up, complete with their names, emails, and their Groups.
TYPE their name into the search bar
FIND the person you’re looking for
SELECT the padlock icon beside their name
Reset the User's Password
From here, either:
CHECKMARK “Automatically generate a password” box so system will send a random password to the user
TYPE a password of your choice in the “New Password” box (consider our Password Strength Requirements when you do!)
Finalize Reset
SELECT "Ask for a password change at the next sign-in” so user will have to create a new password of their own once they've logged in again (recommended)
“SAVE CHANGES”
Once done, the system will send an email to the user, prompting them to reset their login using the new password. After that, it’s up to them!