If you’re already using Digital Academy, you likely have solid content in place.
But as your academy grows, a common challenge emerges:
“We have good material — but it’s getting harder for people to find what they need, and harder for us to guide them.”
Digital Academy Premium is designed to solve that problem.
It’s not about adding more content.
It’s about organizing learning into clear paths, expanding what you can do with your academy, and helping people actually use the tools you’re teaching.
When the Standard Digital Academy Starts to Feel Limiting
Teams typically explore Premium when they notice:
Content piling up into a single, hard-to-navigate experience
Learners scrolling endlessly instead of finding answers quickly
Use cases limited to videos, demos, and simulators
Difficulty supporting different audiences (employees vs members, campaigns vs education)
A platform that works — but doesn’t feel compelling
If any of that sounds familiar, Premium is likely worth a closer look.
What Digital Academy Premium Changes
1. From Content Libraries to Guided Learning Paths
Premium introduces Channels and Categories, allowing you to organize learning by purpose, audience, or initiative.
Instead of one large homepage, you can create focused experiences like:
Financial Literacy
Digital Banking Features
Anti-Fraud Awareness
New Member Onboarding
Campaign-specific education
This structure helps learners find what they need faster and reduces friction across your academy.
2. One Platform, Multiple Audiences — Without Duplicating Effort
With Digital Academy Premium, you’re not just separating audiences — you’re creating purpose-built reference experiences.
You can run:
An internal academy that acts as a living reference library for employee tools and workflows
An external academy for members, schools, or the broader community
Each experience can have its own structure, learning paths, and tone — without duplicating content or creating parallel systems.
A True Internal Reference Library for Your Tools
For internal teams, Premium allows you to organize content around how tools are actually used.
That means:
Clear, searchable reference paths for internal systems
“How do I do this?” content that’s easy to return to
Reduced reliance on tribal knowledge and repeat questions
Less feature whitespace because tools are easier to understand and revisit
Instead of retraining or re-explaining, teams can self-serve answers in context.
Sensitive or internal-only content stays protected, while external audiences get a focused, polished learning experiencethat builds trust and confidence.
3. Expanded Step Types = Expanded Use Cases
The standard Digital Academy is intentionally simple.
It’s designed to show people how to navigate your technology.
Digital Academy Premium removes that limitation.
With 16 step types, you can move beyond walkthroughs and create learning that supports real decisions and real usage.
What This Unlocks
Premium allows you to teach more than where to click:
Reinforce understanding with interactive knowledge checks
Build judgment through real-world scenarios (fraud awareness, account actions)
Support day-to-day work with downloadable guides and references
Reuse and enrich content with video from multiple sources
Add context and flow to demos so learners understand why, not just how
Why It Matters
This flexibility turns your academy into a practical enablement tool, not just a training site.
Teams reduce feature whitespace by teaching not only what exists, but when and why to use it — helping learners act with confidence instead of guessing.
4. From Static Walkthroughs to Talkthroughs
Premium upgrades traditional walkthroughs with voice-guided talkthroughs.
This adds:
Context while learners move through flows
A more human, guided experience
What Success Looks Like After Upgrading
Teams that adopt Digital Academy Premium typically say things like:
“Our learners find what they need in less time.”
“We’re finally guiding people instead of hoping they click the right thing.”
“Our digital features are actually getting used.”
“This feels like a strategic platform, less like a content bucket.”
The result is more adoption, less confusion, and a clearer return on the effort you’re already investing.
Is Digital Academy Premium Right for You?
Premium tends to deliver the most value if you:
Support multiple audiences or initiatives
Want clearer learning paths and better organization
Are running campaigns, literacy programs, or feature launches
Care about adoption, not just completion
Want to Explore Further?
If this sounds relevant:
Reach out to your CSM to talk through your specific use cases
Digital Academy Premium is about turning learning into a guided, intentional experience — for your team, your members, and your community.