A Content Governance Charter is your playbook for how training content is created, reviewed, and published. It creates transparency, prevents political friction, and helps stakeholders understand how decisions are made.
Use your charter to set expectations across departments and guide consistent, scalable content operations.
📄 What to Include in Your Charter
Section | Purpose |
Governance Model | Define whether you’re using centralized, decentralized, or hybrid workflows |
Roles & Responsibilities | Outline who does what—from content request to publishing |
Intake Process | Explain how content requests are submitted, reviewed, and approved |
Review & Approval Workflow | Detail how content is QA’d, who signs off, and how compliance is handled |
Prioritization Criteria | Share how requests are qualified and scored for impact |
Publishing Standards | Set expectations for quality, accessibility, branding, etc. |
SLAs & Timelines | Optional: Add target timeframes for each stage (e.g., review in 5 business days) |
📎 Keep it short. 1–2 pages is enough. Use tables, bullet points, and plain language.
📣 Where and How to Share It
Present it in kickoff or onboarding meetings
Publish it on your intranet, LMS, or internal knowledge base
Link to it from intake forms or request portals
Use it as a reference during quarterly planning syncs
✅ Review and update your charter quarterly to reflect process changes or team growth.
📌 Final Step:
Now that your charter is in place, bring it to life. Run a training session or info session for your stakeholders to align on how it works.