Clear responsibilities prevent bottlenecks, improve accountability, and speed up collaboration.
👇 Common Responsibilities by Department
Department | Typical Responsibilities |
L&D / CoE | Owns governance model, workflows, intake process, publishing rights, and QA; analyzes performance data |
Digital / Product | Shares product release info, supports feature training, provides walkthroughs or screenshots |
Operations | Flags process changes, provides frontline feedback, ensures operational alignment |
Compliance / Legal | Reviews regulatory content, validates accuracy, ensures timely publishing of mandatory training |
Marketing / Comms | Supports tone, style, branding, and communication strategies for rollout |
HR / People Team | Surfaces onboarding needs and behavioral training gaps |
SMEs | Draft or review content based on subject-matter expertise |
✅ Pro Tip: Use a RACI matrix to clarify who’s Responsible, Accountable, Consulted, and Informed for each content type.
🤝 How the CoE Interfaces with Departments
The Center of Excellence (CoE) serves as the central hub to enable, review, and align training efforts across teams. Here’s how:
Touchpoint | CoE Role |
Intake | Receives and qualifies requests, assigns SMEs, sets priorities |
Enablement | Trains SMEs, shares templates, supports first-time content creators |
Review & QA | Ensures quality, compliance, and branding before publishing |
Publishing | Final approval and publishing (or delegates to trained Publishers) |
Performance Feedback | Shares data (e.g., completions, feedback) with departments to guide improvements |
Strategic Planning | Hosts quarterly review sessions with stakeholders to align training with org priorities |
🧠 Tip: Keep a tracker of department contacts and meeting cadences. Quarterly syncs = fewer surprises.
📌 Next Step:
Now that you know who does what, it’s time to build your content creation engine. Start with Designing a Push + Pull Workflow to support both proactive and request-driven training.