📘 Understanding Conflicts of Interest in Your Role
Step Type: Video
Welcome to the Conflicts of Interest training video for tellers. This short introduction gives you an overview of what the course covers — including what conflicts of interest are, why they matter in financial institutions, and how you can recognize and manage them effectively.
📘 Mastering Ethical Conduct - A Teller's Guide to Trust and Integrity
This video introduces the Code of Ethics for Tellers course. You’ll learn what the course is about, why ethical conduct is essential in financial institutions, and how it applies to your role as a teller. The introduction sets the stage for the lessons ahead, highlighting key principles like integrity, fairness, accountability, confidentiality, and transparency, as well as the regulations that support them. It’s your first step toward understanding how ethical decision-making helps you build trust and uphold your institution’s values.
📘 Teller Ethical Scenarios
Step Type: Scenario / MultiChoice
What learners will learn: How to apply broad Code of Ethics principles in teller situations.
Step Description: This step presents teller-specific ethical dilemmas beyond conflicts of interest, such as confidentiality breaches, misuse of customer information, or insider access. Learners must decide the ethical course of action.
Key Topics Covered:
Confidentiality of customer information
Insider knowledge misuse
Professional integrity in transactions
Upholding fairness and accountability
📘 Teller Conflict of Interest Scenarios
Step Type: MultiChoice
What learners will learn: How to identify and resolve conflicts of interest unique to frontline tellers.
Step Description: This step highlights realistic conflict-of-interest situations, such as accepting gifts, favoritism, processing accounts for family/friends, or balancing sales incentives against customer best interest.
Key Topics Covered:
Customer gifts/tips
Family/friend account handling
Favoritism in service
Incentives vs. customer interest
📘 Escalation & Reporting Procedures
Step Type: Text
What learners will learn: How to escalate both ethical breaches and conflicts of interest.
Step Description: This unified step walks learners through the proper escalation path for Code of Ethics or COI concerns: notify supervisor, escalate to Compliance Officer, or use the whistleblower hotline. Reinforces protections for employees.
Key Topics Covered:
Escalation chain (Teller → Manager → Compliance Officer)
Whistleblower protections (SOX, Dodd-Frank)
Reporting obligations
Documentation expectations