Not every training request should go straight into production. To make the best use of your team's time and energy, it’s essential to qualify requests and prioritize them based on business value and effort.
✅ Qualifying Questions to Ask
Before you start working on a request, confirm that it meets basic criteria:
Is there a regulatory or legal driver?
Is the request tied to a business goal or KPI?
Has the content already been approved as part of a process/product release?
Is there a clearly defined audience?
Is a subject matter expert (SME) available?
Can the content be reused or repurposed elsewhere?
Is the timeline realistic given current workload?
🚩 If most answers are "no," consider redirecting, bundling it into a future update, or deprioritizing.
🔢 Prioritization Framework: Impact vs. Effort
Use a simple scoring model or matrix to assess each request:
Priority Factor | Low (1 pt) | Medium (2 pts) | High (3 pts) |
Business Impact | Cosmetic only | Supports key goal | Critical objective |
Audience Size | Small team | Department-level | Org-wide impact |
Regulatory Risk | None | Moderate oversight | High risk/fines |
Effort to Build | High effort | Moderate effort | Quick win |
Add up the points and assign a tier:
Tier 1 (8–12 pts): High priority – Start ASAP
Tier 2 (5–7 pts): Medium priority – Schedule based on availability
Tier 3 (0–4 pts): Low priority – Consider bundling or deferring
🧠 Tip: Review scores monthly with your CoE or L&D team to ensure alignment.
📌 Next Step:
With your requests prioritized, make your process transparent. Learn how to document and share your workflow in Creating a Content Governance Charter.