Our conversation editor makes Scenario building a breeze!
Simulate a real-world interaction, with some randomness injected into the mix, where learners try to maximize their score by answering customers in the best way possible.
Start with these basics, then move on to some more advanced customization options when you're ready!
How to build
To begin:
CREATE and CONFIGURE your Scenario Step
SELECT a character to play the customer role
LAUNCH Scenario Editor
From here, you'll be creating the customer's conversation, and the learner's possible responses, starting with the first thing the customer will "say" in this Scenario.
Create a conversation
Start by ENTERING the customer's opening dialogue in "Scenario Text."
Then, fill in and REPEAT as needed:
Add and reward learner answer options
SELECT "Add Response"
TYPE a possible answer in "Response Text"
SELECT the "+" sign to create a response path
SELECT the new path
ASSIGN a "Reward or penalty point value" for that answer path
SAVE the point value
ENTER the customer's response dialogue in the new "Scenario Text" box
End a conversation path
DECIDE which customer responses will end the conversation (and end the game)
DO NOT ADD RESPONSE - leave the customer's reply only!
The complete picture
When complete, the grid will be full of dialogue boxes and connections representing all your conversations and reply reactions, like so:
"FINISH" to finish it up. Whew! You're done!
Note: Scenarios are designed to have multiple conversation paths; as such, linear Scenarios that only offer one answer option for each customer dialogue will not grade properly! Always include at least one customer dialogue box with 2-4 answer options to ensure the training game works as intended.
Hot Tip!
Check out our Guide to Maximizing Each Step Type's Teaching Potential for some hot tips on this and other Step types!
Try an Alternate Approach
Our Guide to Training Game-Specific Variations offers even more ways to approach this and other Step types!