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How to Get Help in LemonadeLXP (Learners & Admins)

Whether you’re stuck, curious, or just want to say hi, there are multiple ways to get help in LemonadeLXP—right when you need it.

Updated over a week ago

🚀 Quick Links to Help Resources

Before we dive in, check out these two powerful tools right at the top of your Help Center:

A growing collection of videos and digital walkthroughs that show you:

  • How to use LemonadeLXP and Digital Academy

  • Best practices for admins and content creators

  • Tips to get the most out of your platform

Join other users to:

  • Share tips and success stories

  • Ask platform questions

  • Learn what’s working for other organizations like yours


💬 Start a Chat

If your admin has enabled chat, you’ll see a purple bubble at the bottom-right of your screen labeled “Start a conversation.”

Here’s how to use it:

  1. Click the chat bubble

  2. Type your question into the “Find an answer yourself” bar

  3. Helpful articles will appear automatically

  4. Still need help? Click “New conversation” to message our support team

🧠 Chat is fast, human-friendly, and great for tricky questions.


🌍 Need Help in French?

  • Use the language toggle at the top of the Help Center to switch between English and French

  • The live chat will auto-detect your browser’s language (if it’s set to French, chat appears en français!)


💡 Got Suggestions?

We’d love to hear them.

🛠️ Admins:

  • Go to the LemonadeLXP Roadmap from your dashboard

  • Click “Submit Idea”

  • You can also see what’s planned, what’s in progress, and what’s live

Menu bar LemonadeLXP Roadmap and Submit Idea highlighted

🎯 Learners:

  • If enabled, leave feedback right inside a Step

  • Otherwise, send suggestions to your administrator


🧼 TL;DR

If you need...

Do this:

A walkthrough or video guide

LemonadeLXP University

Community ideas and feedback

Community Forum

Help with an issue

Use the chat bubble!

Need how-to guides or tutorials?

Visit the Help Center via “? Help” You are here right now!

To suggest a feature

Submit through the Roadmap (admins) or share feedback in-lesson (learners)

French support

Use the language toggle at the top of the page

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