What affects the cost of a chat Session?
Each chat session has a small usage-based cost. Costs vary depending on:
How long the session lasts
How interactive the conversation is
Whether learners use voice features (speaking or listening)
All features are included automatically. You don’t need to configure anything to enable or manage them.
How much does a Session cost?
Based on real usage across sessions, the typical cost is about $0.11 per session.
Cost Range (for Planning)
Short or simple sessions: ~$0.08
Typical sessions: ~$0.11
Long or voice-heavy sessions: ~$0.18
These differences reflect normal variations in how learners interact.
Longer conversations cost more, but most sessions average around $0.11.
Monthly Cost Estimates
Use the ranges below to plan for different levels of activity.
Sessions / Month | Low Estimate | Average Estimate | High Estimate |
500 | $40 | $56 | $90 |
1,000 | $80 | $112 | $180 |
5,000 | $400 | $560 | $900 |
10,000 | $800 | $1,120 | $1,800 |
These amounts reflect real-world usage patterns and normal variation between shorter and longer sessions.
How Usage Appears on your Invoice
Chat usage is billed quarterly, based on your actual usage for the previous three months.
Your invoice will include the total usage cost for the billing period.
There are no flat chat fees, no activation fees, and no hidden charges. Billing is entirely based on actual usage.
Predictable, Transparent Costs
Most organizations quickly develop consistent usage patterns once they begin using chat.
This makes quarterly billing stable, predictable, and easy to budget for.
Frequently Asked Questions
Do we need to configure anything to manage costs?
No. All features are included automatically, and there are no cost-related settings to adjust.
Can we get usage reports?
Yes. Your usage reports are available through the Administration Panel.
Will costs spike unexpectedly?
No. Usage scales in a predictable way with the number of sessions. Each session has a small cost.
Summary
A typical session costs about $0.11
Plan for $0.10–$0.20 per session depending on interaction style
1,000 sessions typically cost $80–$180
Billing is quarterly, based on actual usage
Invoices include a clear usage breakdown for full transparency